Customer Experience Associate
About The Position
We are Tailor Brands. We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses
Our “Guidance Engine” assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard.
Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey.
At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business
About the Role:
- Speak with Tailor Brands customers on a daily basis, communicating via channels such as phone calls and (email) support tickets.
- Become an expert in Tailor Brands’ products and stay up-to-date on new features and improvements
- Influence the way we provide training to improve CX product knowledge
- Work to improve the quality of our service by identifying knowledge gaps and problematic flows
- Act as the main point of contact and liaison between clients and the rest of the Tailor Brands team
- Build and maintain strong customer relationships by providing exceptional customer service.
- Empower customers to connect their goals and challenges with the solution in Tailor Brands
- Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
- Take the initiative to provide excellent support to customers via phone and email, to understand their needs and ensure their success with Tailor Brands
Requirements
Qualifications and Skills:
- English as a mother tongue – proficient in communicating both verbally and written
- Understanding American culture, customer behavior, and expectations
- Tech-savvy and fast adaptor who is eager to learn new technologies
- Ability to multitask and function within a fast-paced working environment
- Strong critical thinking skills, and confidence in taking responsibility and ownership
- Self-motivated and goal-driven, with a passion for delivering exceptional products to customers.
- A team player with a positive attitude, empathy, and high energy
Nice-to-haves:
- Familiarity with Zendesk, Aircall, and automated support/helpdesk systems
- Customer Support Experience
- Additional language proficiency (Spanish, Portuguese, German)
Nice-to-know:
- We are located in Rothschild, Tel Aviv
- Our hybrid model includes four days in the office and one day at home