Customer Experience Associate

https://www.tailorbrands.com/careers · Full-time

About The Position

We are Tailor Brands. We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses 

Our “Guidance Engine” assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard.

Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey.

At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business


About the Role:

  • Full-time position
  • Speak with Tailor Brands customers on a daily basis, communicating via channels such as phone calls and support tickets (email)
  • Become an expert in Tailor Brands’ products and stay up-to-date on new features and improvements
  • Influence the way we provide training to improve CX product knowledge
  • Work to improve the quality of our service by identifying knowledge gaps and problematic flows
  • Act as the main point of contact between clients and the rest of the Tailor Brands team
  • Build and maintain strong customer relationships by providing exceptional customer service.
  • Empower customers to connect their goals and challenges with the solution in Tailor Brands
  • Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.

Requirements

Qualifications and Skills:

  • English as a mother tongue – proficient in communicating both verbally and written
  • Understanding  American culture, customer behavior, and expectations
  • Tech-savvy and fast adaptor who is eager to learn new technologies 
  • Ability to multitask and function within a fast-paced working environment
  • Strong critical thinking skills, and confidence in taking responsibility and ownership
  • Self-motivated and goal-driven, with a passion for delivering exceptional products to customers.
  • A team player with a positive attitude, empathy, and high energy


Nice-to-haves:

  • Familiarity with Zendesk, Five9, and automated support/helpdesk systems
  • Customer Support Experience
  • Additional language proficiency (Spanish, Portuguese, German)


Nice-to-know:

  • We are located in Rothschild, Tel Aviv
  • Our hybrid model includes four days in the office and one day at home

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