Customer Solutions Manager
About The Position
With over 30 Million users on our platform, we’re here to change the future of business. Our all-in-one platform makes starting a business affordable and accessible to everyone – we welcome more than 800k new business owners every month. From our products to our careers, there are endless opportunities for growth.
Our team | Our core | Our dream fulfillers
When we started Tailor Brands, we wanted to help people to accelerate their growth and fulfill their dreams. This also defines us internally; we put our focus on maximizing individual impact and creating an environment of absolute transparency.
About the Role:
- Providing excellent support to customers via emails and chats, to understand their needs and guarantee their success with Tailor’s products
- Become experts in Tailor Brands’ products and stay up-to-date on new features and improvements
- Identify service disruptions and knowledge gaps, and communicate it to relevant teams in order to improve our overall support
- Collaborate with other teams like R&D, knowledge base, Marketing and Product, with the shared mission of providing the greatest care for our users
- Take initiative to provide excellent support to users in order to understand their needs and ensure their success with Tailor Brands
Requirements
- English as a mother tongue – must
- Understanding of the American users, customer behavior and expectations
- Ability to multitask and function within a fast-paced working environment
- Superb written and verbal communication skills
- Problem solver and can do attitude
- A team player with a positive attitude, empathy, and high energy
- B.A degree in a relevant field
*We are located in Tel Aviv but Hybrid mode is on!
Our team is currently working in hybrid mode. Those who prefer to work in our office can do so in a safe environment.