Customer Solutions Manager

https://www.tailorbrands.com/careers · Full-time

About The Position

With over 30 Million users on our platform, we’re here to change the future of business. Our all-in-one platform makes starting a business affordable and accessible to everyone – we welcome more than 800k new business owners every month. From our products to our careers, there are endless opportunities for growth.

Our team | Our core | Our dream fulfillers

When we started Tailor Brands, we wanted to help people to accelerate their growth and fulfill their dreams. This also defines us internally; we put our focus on maximizing individual impact and creating an environment of absolute transparency.



About the Role:

  • Providing excellent support to customers via emails and chats, to understand their needs and guarantee their success with Tailor’s products
  • Become experts in Tailor Brands’ products and stay up-to-date on new features and improvements
  • Identify service disruptions and knowledge gaps, and communicate it to relevant teams in order to improve our overall support
  • Collaborate with other teams like R&D, knowledge base, Marketing and Product, with the shared mission of providing the greatest care for our users
  • Take initiative to provide excellent support to users in order to understand their needs and ensure their success with Tailor Brands

Requirements

  • English as a mother tongue – must
  • Understanding of the American users, customer behavior and expectations
  • Ability to multitask and function within a fast-paced working environment 
  • Superb written and verbal communication skills
  • Problem solver and can do attitude
  • A team player with a positive attitude, empathy, and high energy
  • B.A degree in a relevant field

*We are located in Tel Aviv but Hybrid mode is on!

Our team is currently working in hybrid mode. Those who prefer to work in our office can do so in a safe environment.

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